Privacy Policy
At Aurora Sound Studios, located in the heart of Seattle, Washington, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us in any way. This policy is effective as of January 1, 2025.
Information We Collect
We collect several types of information from and about users of our services, including:
- Personal Information: This includes your name, email address, phone number, mailing address, and any other information you voluntarily provide to us when you inquire about our services, book a studio session, subscribe to our newsletter, or contact us for support.
- Payment Information: If you make a payment for our services, we collect payment information such as your credit card details or other financial information. We use secure payment processors to handle this information and do not store your payment details on our servers.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data helps us improve our website and services.
- Cookies and Similar Technologies: We use cookies and other tracking technologies to collect information about your browsing behavior on our website. Cookies are small files that are stored on your device and allow us to recognize you when you return to our website. You can control cookies through your browser settings. For more information, please see our Cookies Policy.
- Audio Recordings: If you use our studio recording services, we will collect and store audio recordings of your sessions. These recordings are used to provide you with the services you requested and may be stored for archival purposes, unless otherwise agreed upon.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and Improving Our Services: We use your information to provide you with the services you requested, such as audio recording, mixing, mastering, and post-production services. We also use your information to improve our website, services, and customer experience.
- Communicating with You: We use your contact information to respond to your inquiries, provide customer support, send you updates about our services, and inform you about special offers and promotions.
- Processing Payments: We use your payment information to process payments for our services.
- Analyzing Usage Data: We use usage data to analyze trends, track user behavior, and gather demographic information about our users. This data helps us understand how our website and services are being used and identify areas for improvement.
- Marketing and Advertising: With your consent, we may use your information to send you marketing and advertising materials about our services and promotions. You can opt-out of receiving these communications at any time.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, respond to legal requests, and protect our rights and interests.
Sharing Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your information with third-party service providers who help us provide our services, such as payment processors, email marketing providers, and website hosting providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Business Partners: We may share your information with business partners who offer products or services that may be of interest to you. We will only do this with your consent.
- Legal Authorities: We may disclose your information to legal authorities if required to do so by law or in response to a valid legal request.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information, such as payment details, during transmission.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized personnel who need to know the information to perform their job duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential security vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Data Rights
You have certain rights regarding your personal information, including:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information.
- Objection: You have the right to object to our processing of your personal information.
- Restriction: You have the right to request that we restrict our processing of your personal information.
- Portability: You have the right to request that we provide you with a copy of your personal information in a structured, machine-readable format.
To exercise these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the effective date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Aurora Sound Studios
2300 7th Ave
Seattle, WA 98121
Email: [email protected]
Phone: (206) 555-1212
This Privacy Policy is governed by the laws of the State of Washington.
Our Data Protection Officer is Elara Vance, who can be reached at the contact information provided above.